Get technical support
Go to the ServiceNow portal
Read on to check out the portal works and how to log in. If you don't have an account for the ServiceNow portal, please email us at sdmtech@ucas.ac.uk.
Two types of tickets can be raised
Any event which isn't part of the standard operation of the service – which causes, or may cause, an interruption or a reduction of the quality of the service, i.e. something isn't working
A request for information and advice, test data and access to services. You will find request templates to create and unlock access to service such as link products in all of our environments and MOVEit.
How to report an incident
The referenced media source is missing and needs to be re-embedded.
Brightcove source
Video file
How to report a new incident
How to report a new incident.
How to raise a request
The referenced media source is missing and needs to be re-embedded.
Brightcove source
Video file
How to raise a request
An outline of the process to raise a new request.
Brightcove source
Video file
How to check the progress of a request or incident
How to check a request or incident, step-by-step.
How to sign in to ServiceNow
Enter your username (your email address) and password – your username will have been emailed to you.
You can reset it through the sign in page. You'll need to reset your password every 90 days – we'll email you a reminder.
If a colleague at your organisation already has an account they can raise a service request in the portal to add you. Otherwise, please contact the Customer Success Team on 0344 984 1111.